Revenue cycle management (RCM) leaders across the country have named investing in AI and other automation as their top priority for 2025, according to new research released by Waystar, a provider of healthcare payment software based in Lehi.
The study surveyed 600 healthcare RCM, finance, and technology leaders from provider organizations of all types and sizes. The findings show that decision-makers are actively prioritizing AI and advanced automation to address critical challenges, with a focus on automation in patient access and claim management.
Healthcare leaders face mounting pressure from rising administrative costs, increasing claim denials, payer conflicts and cybersecurity threats, Waystar said. The research highlights a strong shift toward strategic software investments that accelerate cash flow, adapt to evolving payer policies and Please log in to see the rest of this story.
