Moroccan firm now part of Fusion BPO Services

Fusion BPO Services, a business process outsourcing (BPO) company located in Draper, has acquired Casablanca, Morocco-based Finaccess BPO and its French subsidiaries. Finaccess BPO is a multilingual BPO with a multi-country presence and 600-plus employees. It has three operation sites where its call center offers sales to prospects, management of customer service incoming calls and helpdesk and back-office services in French, Italian and Spanish.

The acquisition allows Fusion to strengthen its presence in Europe and enables it to cater to its European clientele in a better way by boosting Fusion’s capabilities in providing services to multiple verticals in multiple European languages. As a result, it will open significant growth opportunities for Fusion in the Europe and Middle East markets, the company said in a release.

“The acquisition comes as a win-win situation for both companies and their customers,” said Pankaj Dhanuka, CEO of Fusion BPO Services. “It will help us get a stronghold on the EMEA market and serve our clients across the globe better. The acquisition is the right step towards achieving our future goals.”

Fusion is the leading name in the outsourcing world, both in the voice and non-voice processes. It is an end-to-end, omni-channel outsourcing solutions provider, which provides comprehensive call center and back-office solutions. With centers in eight countries and over 6,000 employees, Fusion caters to the various call center outsourcing needs of established brands and startups.