Qualtrics, a Provo-based developer of customer experience management technology, has released a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities when it becomes available.
The Qualtrics Vaccine Management + Citizen Experience solution is an end-to-end, automated workflow that communities can quickly deploy to help prioritize residents to receive the vaccine, schedule appointments and follow-up and provide a record of vaccination after the vaccine has been administered. The application is designed to continually monitor the patient experience at every step in the vaccine administration process, Qualtrics said.
A recent Qualtrics study found that less than 60 percent of respondents say they have confidence in their state government to deliver the COVID-19 vaccine to their community. Over 40 percent of people currently say they are unsure or do not plan on getting the vaccine. The Qualtrics vaccine solution will help governments understand resident sentiment around the vaccine and what actions they can take to help people feel confident and safe about the distribution and administration of the vaccine, according to a Qualtrics spokesperson.
Qualtrics said its new solution automates and streamlines vaccine operations on a single platform and integrates directly into existing health systems. It allows government officials to customize their programs, without the need for professional services, to adapt to new or additional vaccines and apply updated CDC guidance and state or federal-level requirements.
“The COVID-19 vaccination effort will be the largest vaccine program administered in history. It is essential that every government across the world understand residents’ perceptions and intentions about the vaccine, create streamlined processes to administer it and have the capability to monitor the impact and reach of the vaccine in their communities,” said Jeremy Smith, head of industry and global operations at Qualtrics.
