Chargeback, a developer of software for financial dispute management based in Salt Lake City, has named John Munro as its new CEO. Munro moves up from his previous position as chief operating officer.
Chargeback also announced other changes in its executive team with the appointments of Daniel Mit-chell as chief financial officer, Scott Schlegel as chief technology officer and Colin Kent as vice president of sales.
“The disputes and chargebacks industry has heated up in the last year, with card networks moving to streamline an increasingly challenging dispute environment,” said Munro. “I joined Chargeback as COO as a result of the organization being poised to build an unrivaled dispute platform that produces ROI well beyond simply deflecting or responding to disputes. Now as CEO, I’m committed to executing our strategy and supporting growth and innovation with the right operational framework.”
Mitchell brings over 15 years of experience in building businesses, managing internal and external reporting, as well as risk and liquidity management for both startups and investment banks, including Goldman Sachs and Morgan Stanley. Schlegel, formerly of Nav, O.C. Tanner and LinkedIn, has spent the past decade helping companies build product and engineering teams. Kent has worked as a sales and strategy leader at Domo and Oracle.
Before joining Chargeback, Munro led organizations like Impact Discovery, OrangeLT and Lighthouse eDiscovery. His focus is on improving the customer experience.
“This new executive team and leadership puts Chargeback in a better position than ever to further itself as the leader in SaaS-driven dispute management,” said Scott Stone, chief strategy officer and founder of Chargeback. “The combination of extensive knowledge and varied viewpoints has already allowed us to make changes that impact the ultimate trajectory of our business. We’re all excited to see what the future holds for Chargeback.”
