Rocky Mountain Power (RMP) is encouraging customers experiencing difficulties paying bills in the wake of the COVID-19 emergency and the associated economic downturn to speak with a company customer service representative who can help them work out solutions to their financial difficulties with the company.
“Rocky Mountain Power understands the uncertainty many of our customers are facing and temporarily suspended disconnection for non-payment earlier this spring,” RMP said in a release. “The company will resume normal billing practices in July. The company has several important resources available for those facing difficulty paying electric bills, including setting up a flexible payment plan, connecting with services offering financial assistance and evaluating energy usage for insights on reducing costs.”
When speaking with a representative, customers can request to have their current late fees waived while setting up a payment plan tailored to their circumstances. Customers can also enroll in Equal Pay to even out seasonal bill differences, the company said.
Customers can visit www.rockymountainpower.net/billhelp for further information.